Frequently Asked Questions

Have questions? We're here to help! Below you'll find answers to the most commonly asked questions about our products. If you don't see what you're looking for, our customer service team is available 24/7 to assist you.

Contact us: doreeroseshop01@gmail.com

Product Information

What are your products made from?

Our products are crafted from premium mulberry silk, the highest quality silk available. Mulberry silk is known for its smooth texture, natural sheen, and exceptional durability. All our silk essentials are treated with advanced silver ion technology that provides antibacterial protection while maintaining the luxurious feel and breathability of natural silk.

What does Momme mean?

Momme (mm) is the unit of measurement used to describe the weight and quality of silk fabric. It indicates the silk's density and durability. Higher momme counts mean heavier, more durable, and higher quality silk. Our products are made with 22-momme silk, which is considered premium grade and perfect for sleep essentials. This weight provides the ideal balance of durability, comfort, and luxurious feel.

What is Oeko-Tex?

Oeko-Tex is an internationally recognized certification system that tests textiles for harmful substances. Products with Oeko-Tex certification have been rigorously tested to ensure they're free from chemicals and substances that could be harmful to human health. Our Oeko-Tex certification guarantees that our silk products are safe, non-toxic, and gentle on your skin, meeting the highest safety and environmental standards.

What does silver ion technology mean?

Silver ion technology is an advanced antimicrobial treatment that's permanently infused into our silk fibers. Silver ions naturally eliminate 99.7% of bacteria, fungi, and other microorganisms that can accumulate on fabric surfaces. This technology works continuously without washing out, keeping your pillowcase hygienic night after night. The result is cleaner skin, reduced breakouts, and a healthier sleep environment without the use of harsh chemicals.

What are the benefits of using Dore & Rose products?

Our products offer multiple beauty and wellness benefits:

For Your Skin: The antibacterial silver ions help prevent acne and breakouts by eliminating bacteria. The smooth silk surface reduces friction, minimizing sleep lines and wrinkles while helping your skin retain moisture.

For Your Hair: Silk's smooth texture prevents hair breakage, frizz, and tangles that cotton pillowcases can cause. You'll wake up with smoother, shinier, more manageable hair.

For Better Sleep: Our breathable silk naturally regulates temperature, keeping you cool in summer and warm in winter for more comfortable, uninterrupted sleep.

Hygienic: The silver ion treatment keeps your pillowcase fresher longer between washes, creating a cleaner sleep environment.

Where is it made?

Our products are manufactured using traditional silk-making techniques combined with modern technology. We partner with certified facilities that specialize in premium silk production, ensuring every item meets our rigorous quality standards. Each product undergoes thorough quality control before reaching you.

Is it ethically responsible and not tested on animals?

Absolutely. We are committed to ethical practices throughout our entire production process. Our products are cruelty-free and never tested on animals. We work exclusively with suppliers who share our values of ethical manufacturing and sustainable practices. The silk production process involves cultivating mulberry trees and silkworms in humane conditions, and our silver ion treatment is a chemical-free, nature-based solution.

Is it sustainable?

Yes, sustainability is at the core of what we do. Silk is a natural, biodegradable fiber that has a significantly lower environmental impact compared to synthetic materials. Our mulberry silk is produced through eco-friendly farming practices. The silver ion technology we use is a natural antimicrobial solution that reduces the need for frequent washing, saving water and energy. Additionally, our durable products are designed to last for years, reducing waste and the need for replacement.

Is silver bad for me or the environment?

Not at all. The silver ions used in our products are completely safe for both you and the environment. Silver has been used for centuries for its natural antimicrobial properties and is non-toxic to humans. The amount of silver used in our treatment is minimal and permanently bonded to the fabric fibers, so it doesn't leach out or transfer to your skin. Silver ions naturally occur in the environment and break down safely without causing pollution or harm to ecosystems.

Care & Maintenance

How long are the silver ions effective on the pillowcase?

The silver ion treatment is permanently infused into the silk fibers during manufacturing, making it a lasting feature of your pillowcase. The antibacterial properties remain effective for the entire lifetime of the product, even after multiple washes. Unlike surface treatments that can wear off, our silver ion technology is integrated at the fiber level, ensuring continuous protection as long as you use your pillowcase.

Can you wash off silver ions?

No, the silver ions cannot be washed off. They are permanently embedded into the silk fibers through an advanced bonding process during production. Regular washing will not diminish the antibacterial effectiveness of your pillowcase. You can wash your Dore & Rose products following our care instructions without worrying about losing the protective benefits of the silver ion technology.

What size is the pillowcase? How is the fit?

Our pillowcases are designed to fit standard and queen-sized pillows (20" x 26" / 51cm x 66cm). The envelope closure design ensures a secure fit that keeps your pillow in place throughout the night without the need for zippers or buttons. The generous dimensions accommodate various pillow thicknesses while maintaining a sleek, luxurious appearance. If you have king-sized pillows or need specific dimensions, please contact us at doreeroseshop01@gmail.com.

What is the life time of a pillowcase?

With proper care, your Dore & Rose silk pillowcase can last for many years. The high-quality 22-momme mulberry silk we use is exceptionally durable and resistant to wear. Unlike cotton pillowcases that deteriorate quickly, silk maintains its integrity, softness, and effectiveness over time. We recommend following our care instructions for washing and storage to maximize the lifespan of your pillowcase. Many of our customers enjoy their silk pillowcases for 3-5 years or more with regular use.

Why should I switch to silk?

Switching to silk offers transformative benefits for your skin, hair, and overall sleep quality:

Beauty Benefits: Wake up with fewer sleep lines, reduced frizz, and healthier-looking skin and hair. Dermatologists and beauty experts recommend silk pillowcases as an essential part of any skincare routine.

Hygiene: Our antibacterial silk stays cleaner than cotton, which can harbor bacteria that contribute to acne and skin irritation.

Comfort: Experience temperature regulation and luxurious softness that cotton simply cannot match.

Long-term Value: While silk is an investment, its durability and multiple benefits make it more cost-effective over time compared to frequently replacing cotton pillowcases.

Hair Health: Reduce breakage, split ends, and morning tangles while preserving your hairstyle overnight.

About Our Brand

Where is Dore & Rose originated?

Dore & Rose was founded with a passion for combining beauty, wellness, and quality sleep. Our brand emerged from the understanding that sleep is essential to looking and feeling your best. We've built our company on the principles of premium quality, scientific innovation, and customer satisfaction. Today, we're proud to serve customers internationally across the United States, Europe, and beyond, bringing the benefits of luxury silk sleep essentials to bedrooms worldwide.

Still Have Questions?

We're here to help! Our customer service team is available 24/7 to answer any questions you may have.

Email us: doreeroseshop01@gmail.com

We typically respond within 24-48 hours and look forward to assisting you!